BSS Transformation

Configure, Price & Quote Consolidation 

• Business Process for Idea to Quote Lifecycle for Wireline, Wireless and Cable

• Analysis of AS-IS to TO-BE processes along business process improvements

• Retiring of legacy applications with consolidation and required new products/business processes

• Implementation of self-serve processes to help enterprise customers

• Integration with ASR processes and 3PP quote consolidation

Digital Transformation 

• Process Transformation to enhance customer touch point

• Superior omni-channel customer experience and Smart, personalized and proactive interactions

• Process and IT transformation for automated, and cost-effective operations

• Simplification, operational convergence and simplified variations by product, channel or segment

• Transform and consolidation of billing processes and retirement of legacy billing systems

Building Support for New Technologies 

• Rating and charging enhancements to support new cloud-based offerings and services

• Consumer and business domain/technologies

• Virtualized Functions

• Network Slicing

  • New rating/charging enhancements for 5G use cases

Technical Domains & Expertise 

• Architecture

  • Billing, Product & Service Catalog modeling, Rating/Charging and DevOps

• Engineering

  • Standards, Packages & MOP creation

• Operations

  • MOP validation, Build, Program & Project Management

• Services

  • Consolidation of systems, Catalog enhancements/modeling, Rating and Charging enhancements, 5G Charging functions, Real Time Charging and Rating

OSS Transformation

Inventory and Service Assurance 

• Business Architecture

  • Strategy for Inventory consolidation, roadmap and KPIs

• Process Alignment

  • Data migration strategy, solution adaptation, legacy retirement, solution enhancement

• Change Management

  • Process implementation, data integrity architecture, network discovery and inventory updates

• Analysis of AS-IS to TO-BE Processes

• Platform and Technologies

  • A&AI (ONAP), Oracle, Ericsson Adaptive Inventory, Cramer, ServiceNow, Netcool Suite etc.

Service Order Management Transformation 

• Process Transformation

  • Process modelling after consolidation of order management flow between various domains (Fixed & Mobility business)

• Consolidation

  • Establish Consolidation and Migration Programs and sub projects to reduce OPEX and CAPEX based on orders, cost and KPIs

• Simplification

  • Service and resource modeling across the domains

• Operational Convergence

• Simplify variations by domain or channel

• Transform

  • Implement, Automation via Order Management and Catalog platform segments

Building Support for New Technologies 

• Cloud

  • Resource Orchestration across Private and Public Clouds

• Virtualized Functions

  • PNFs, VNFs, CNF and Network fabric based on SDN

• Hybrid Workloads

  • Workloads across public and private clouds

• Network Slicing

  • For 5G use cases – mobility and enterprise customer

• Operations and Management

  • Across networks – LTE, Fiber, 5G etc.

Technical Domains & Expertise 

• Engineering

  • Standards, Packages & MOP creation for Network, Data Center, Disaster Recovery, SLAs, KPIs

• Operations

  • MOP validation, Work-flow, Build, Orchestration, Program & Project Management

• ITSM

  • Consolidation of systems, Orchestrator of Orchestrator, Automation, Work-flow

• Architecture

  • Applications, Cloud, Network, Inventory, NOC, ETSI MANO, ITIL, ITSM, eTOM and DevOps

OTHER AREAS OF EXPERTISE